Southwest Communications 10DLC Privacy Policy
Effective Date: January 1, 2026
This Privacy Policy explains how Southwest Communications (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit https://www.s-wc.com/privacy-policy or opt in to receive SMS/text messages from us, including messages sent using Application-to-Person (A2P) 10DLC messaging.
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Information We Collect:
We may collect the following types of information:
Personal Information: Name, mobile phone number, email address, and other information you voluntarily provide.
SMS Messaging Information: Opt-in and opt-out status, message content, delivery confirmations, timestamps, and interaction data related to SMS communications.
Website & Technical Data: IP address, browser type, device information, and website usage data collected through cookies or similar technologies.
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How We Use Your Information
Send SMS messages you have explicitly opted in to receive
Provide service updates, account notifications, customer support, and other relevant communications
Respond to inquiries and support requests
Improve our services, website, and messaging programs
Comply with applicable laws, regulations, and carrier requirements
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SMS Messaging & A2P 10DLC Compliance
Users may opt in to receive SMS messages by providing verbal consent during a recorded call or in person visit.
By providing your mobile phone number and opting in, you consent to receive SMS messages from Southwest Communications. Messages may be sent using automated technology and may include service notifications, account updates, and appointment reminders. Carriers are not liable for delayed or undelivered messages.
Message Frequency: Varies based on your interaction and services
Message & Data Rates: Message and data rates may apply
Opt-Out: You may opt out at any time by replying STOP to any message
Help: Reply HELP for assistance or contact us using the information below
Consent to receive SMS messages is not a condition of purchase.
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Data Sharing and Disclosure
Southwest Communications does not sell, rent, or share your personal information for marketing or promotional purposes.
We may share information only with:
Trusted third-party service providers (such as SMS platform providers and hosting services) solely to support our business operations
Government or regulatory authorities when required by law or to protect our legal rights
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All SMS data is used solely for service-related communications and compliance purposes.
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Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
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Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.
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Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to enhance user experience and analyze website performance. You may manage cookie preferences through your browser settings.
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Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Request access to the personal information we maintain about you
Request correction or deletion of your personal data
Withdraw consent for SMS communications at any time
Requests may be submitted using the contact information below.
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Children’s Privacy
Our services are not intended for individuals under the age of 13. Southwest Communications does not knowingly collect personal information from children.
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Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Information
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Southwest Communications Email: support@s-wc.com Phone: (337) 214-5177 Address: 2701 Hodges St, Lake Charles, LA 70601
This Privacy Policy should be read in conjunction with our SMS Terms & Conditions, where applicable.
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